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Welbuk Practice

What your clinic runs on.

Front desk to pharmacy, one system. This is the full walkthrough — the same one we run on a clinic’s own desk, written down.

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Today’s walkthrough

Five systems. One clinic day.

Everything below is live in production today — not a mockup, not a roadmap. This is the same walkthrough we run on a clinic’s own desk.

  1. 01FRONT DESKThe queue runs itself.
  2. 02CLINICALThe right chart for the specialty.
  3. 03MONEYBooks that balance themselves.
  4. 04PATIENTNothing typed twice.
  5. 05TRUSTEvery access, every change, on record.

01 — FRONT DESK

The queue runs itself.

Appointments, walk-ins and emergencies share one day without colliding — and the board on the wall stays right without anyone maintaining it.

Appointments & scheduling

  • Three token series — Prior, Walk-in, Emergency — derived from real slots, never colliding.
  • Server-allocated walk-in slots fill the actual next gap in the day.
  • Calling order reflects the room: emergencies, due bookings, then walk-ins.
  • “Arrived late” re-slots in one click without burning a reschedule.
  • A visit isn’t closed until it’s paid — the balance stays visible at the desk.

Waiting room & token display

  • Pair a TV in seconds — claim a code from the dashboard, no daily PINs.
  • Survives power cuts; any screen can be revoked instantly.
  • “Now serving” large, “next” clear, doctors carousel through the board.

02 — CLINICAL

The right chart for the specialty.

A dentist, an ophthalmologist and a dermatologist do not want the same screen. The doctor’s own specialty decides the chart — not one clinic-wide setting.

Consultations & EMR

  • Specialty-aware screens: dental odontogram, eye refraction, dermatology body maps, general OPD.
  • Structured SOAP notes with ICD-10 coding.
  • Clinical photography filed per lesion — the patient’s phone is the camera, and nothing is saved on it.
  • A completed consult locks on the server; reopening is deliberate, reasoned and counted.

Prescriptions as issued documents

  • A printed prescription is evidence — issuing freezes the medication list, the patient and the prescriber.
  • Never silently edited: withdrawn with a reason, then reissued. Both stay in history.
  • Prints the date of service, never the date of a later reprint.

03 — MONEY

Books that balance themselves.

Stock, margin and tax are the same ledger seen from three angles. Getting one right and the others wrong is how a clinic loses money quietly.

Pharmacy & inventory

  • Batch inventory with expiry, FEFO dispensing.
  • Free and scheme goods costed honestly — margin is never overstated.
  • The margin dashboard reports real cost coverage, not a flattering subset.
  • The pharmacist sees allergies before dispensing.

Billing & GST

  • Checksum-verified GSTIN, approved by a reviewer.
  • Rate history retires an old slab instead of overwriting it — a past bill still says what it charged.
  • Credit-note register and a GSTR-1-style export.
  • Round-off is one rule, applied once, and never breaches MRP.

Inpatient (IPD)

  • Admissions, room and bed management, rate cards by category.
  • Rolling out — available on request rather than on by default.

04 — PATIENT

Nothing typed twice.

The patient arrives already registered, already consented, already identified — and the record they build follows them between clinics in the network.

Onboarding & engagement

  • Phone-first QR sign-up — adult, or minor with guardian, consent included.
  • Duplicate registrations caught at the desk, even across clinics in the network.
  • An MRD number per facility, allocated on first registration and never reused.
  • Name and date of birth lock after a grace window; corrections go through a reviewed queue.
  • How each patient arrived is always recorded.

Patient app & communications

  • OTP and PIN login, appointments, prescriptions, family accounts, ABHA.
  • QR check-in — scan the facility’s code, or have staff scan the patient’s.
  • WhatsApp on approved templates only, opt-in, and provider-swappable.

05 — TRUST

Every access, every change, on record.

Most systems record who changed something. The question that matters in a clinic is who looked.

Admin & access

  • Fine-grained roles per facility, and admins scoped to the clinics they run.
  • Single-use invite links. Passwords are never emailed.
  • Module switches close the API, not just the menu.
  • Maintenance mode: a branded page and a signed bypass for the operator.

Audit trail

  • Who looked, not just who changed.
  • Refusals recorded alongside successes.
  • A named system actor for automatic actions — nothing happens anonymously.
  • Three-year retention that warns, and never deletes.

Under the hood

Built like enterprise infrastructure.

The parts a clinic never sees are the parts that decide whether the parts it does see can be trusted.

Compliance-aware

DPDP Act 2023. Signed URLs for every document, and QR codes that carry IDs only — never a name, never a diagnosis.

Real-time

WebSocket updates across the dashboard and tablets, so the desk and the consulting room never disagree about the queue.

Multi-tenant

One clinic or a whole group, fully isolated. A doctor at three clinics is one login and three separate records.

Security-first

JWT sessions, encrypted stored credentials, signed webhooks.

Bilingual

English and Tamil, controlled per screen rather than per account.

Built to be watched

Error monitoring with patient data scrubbed before it ever leaves the server.

See it live

Now let’s run it on your desk.

Every screen described here is live in production today. Bring your own day — your patients, your rates, your specialty — and we’ll walk it through on your screen.

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